TERMS & CONDITIONS

Delivery

Your order will be processed within 24 hours of payment being received. If there are any longer delays due to stock or shipping problems you will be contacted and notified of such.

The website will automatically calculate the shipping cost for each order. We reserve the right to change the shipping cost if it has been calculated incorrectly on the website.

Please note we must have a physical address to send orders to. We cannot deliver to PO Boxes. Orders will be left at your doorstep.

 

Privacy & Security

Rockaroma collects, retains and updates personal information about you which you provide both:

• directly, for example, by you sending us an email enquiring about information on the herb farm services or events, or to go on mailing lists; and

• indirectly through your use of this site and the services and functionality offered through it.

Rockaroma intends to use this information for purposes connected with:

• providing, monitoring and marketing existing and future products and services, to you;

• keeping you informed of developments or opportunities in areas or activities you have previously been interested in or we believe you may be interested in.

You can request to be removed from any Rockaroma mailing list by unsubscribing at the bottom of a newsletter. Your rights of removal may be subject to any additional terms which apply to the relevant list or service.

We will not trade or sell any of the personal information you have provided to any third party without your consent.

Transactions made on Rockaroma’s website are protected by the latest security mechanisms and are only used for the purpose of transaction fulfilment. We do not store cardholder information. We use a secure payment solution to process online orders. You’ll be able to see your card being authorised and debited in real time, all in an SSL secure environment. The payment page enables us to offer you a safe and quick online shopping experience.

 

Returns & Changes

Your satisfaction is important to us, if you have a concern about the quality of your product please use the Contact page to email us with the reason you are dissatisfied. We will arrange the return of the faulty product with you.

If you need to cancel or make changes to your order, please contact us immediately. We do not refund any orders that are cancelled after they were shipped.

 

Ordering

You can place orders on our website, by phoning or by emailing us directly. Payment is required before any order will be sent.

 

Right to Use Site & IP Rights

You may access, view, reproduce and print the content on this site provided you only use that content for informational, non-commercial purposes. If you wish to link to any part of this site, you must get Rockaroma’s prior written consent. You may not use this site, or the content on it, for any other purpose or in any other way without Rockaroma’s prior written consent.

All rights reserved. All intellectual property on this site, including without limit, the text, graphics and copyright works is owned by Rockaroma (or the relevant content supplier). Rockaroma is the exclusive owner of all rights in the compilation, design and layout of this site.

Content on this Site & Third Party Materials

While Rockaroma has tried to ensure the information on this site is current, accurate and complete, it does not guarantee such information will be current, accurate or complete when you access it. Rockaroma only provides the information on, or accessed through this site, on an "as is" basis. You must make your own assessment of the suitability of the content and/or the services for your own purposes. You are solely responsible for the actions you take in reliance on the information in, or accessed through, this site. Rockaroma may change the content and/or services described on the site at any time without prior notice. Users seeking to rely on or verify any content and/or services contained on this site should contact Rockaroma.

This site may contain links to third party websites. These are not controlled by Rockaroma. They are provided for your convenience only. Please note that Rockaroma does not check, nor necessarily endorses, approves or agrees with, the third party websites it links to. Third party websites will likely have their own restrictions on how you may use the content on those websites and what responsibility the website provider will accept in relation to the content. You should ensure you read and comply with these.

 

All Liability Excluded

To the extent permitted by law:

• all warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limit, suitability, fit for purpose, accuracy or completeness of this site or the information in or products accessed through it; and

• we will not be liable for any damage, loss or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this site or the information in or products accessed through it.

If the New Zealand Consumer Guarantees Act 1993 applies, you may have rights or remedies which are not excluded nor limited by the above. If you are using this site or its content for business purposes, the above exclusions and limits will apply and the New Zealand Consumer Guarantees Act 1993 will not apply. Rockaroma will take action to correct any error or inaccuracy which is brought to its attention, within a reasonable time.